Privacy Policy - AmrAstha

1. Introduction

At AmrAstha (আমার আস্থা), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trust and reputation platform. By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect the following personal information:

Bangladesh National ID (NID) number and information
Full name as it appears on your NID
Bangladesh phone number
Email address (optional)
Profile photo (optional)
Business information (if applicable)
Location (city/division)

Work and Transaction Information

We collect information about your work activities:

Work confirmations from customers
Dispute history and resolutions
Customer feedback and ratings
Photos of completed work (if provided)
Transaction dates and details

Device and Usage Information

We automatically collect certain information:

Device identifiers and IP addresses
Browser type and version
Access times and dates
Pages viewed and features used
Referring website information

3. How We Use Your Information

We use your information for the following purposes:

To verify your identity and prevent fraud
To create and maintain your trust profile
To facilitate work confirmations between users
To resolve disputes between parties
To improve our services and develop new features
To communicate with you about your account
To comply with legal obligations
To protect the security and integrity of our platform

4. Information Sharing

We do not sell your personal information. We only share information in the following circumstances:

With your consent or at your direction
To comply with legal requirements or respond to lawful requests
To protect the rights, property, and safety of AmrAstha, our users, or others
With service providers who help us operate our platform
In connection with a merger, acquisition, or sale of assets

5. Public Trust Profile

Your trust profile is designed to be shared publicly. This includes:

Your verified status (but not your NID details)
Your work confirmation count and history
Your dispute resolution record
Your member since date
Your business information (if provided)

Your NID number, phone number, and other sensitive information are never displayed publicly.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption of sensitive data in transit and at rest
Access controls and authentication requirements
Regular security assessments and monitoring
Staff training on data protection
Secure data storage with reputable providers

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you close your account:

Your public trust profile is deactivated
Your personal information is retained for legal compliance
Work confirmations may be anonymized but retained for platform integrity
Some information may be retained in backups

8. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data (subject to legal requirements)
Object to certain processing of your data
Export your data
Withdraw consent (where applicable)

To exercise these rights, contact us at privacy@amrastha.com.

9. International Data Transfers

Your data is stored and processed in Bangladesh. We do not transfer your personal data outside of Bangladesh without appropriate safeguards and legal basis.

10. Children's Privacy

AmrAstha is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the new policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer: dpo@amrastha.com
General Privacy Questions: privacy@amrastha.com
Address: Dhaka, Bangladesh

13. Data Protection Authority

If you have concerns about our data processing, you have the right to lodge a complaint with the relevant data protection authority in Bangladesh.